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FAQs About Our Personal Effects Service

When does Schallenberg require payment?

We require payment before we arrange delivery to your premises. The easiest way to do this is to pay us online via Paypal

What items are prohibited or restricted from shipment?

Certain items are not permitted to be shipped by customs. These include the following ~

  • Controlled drugs such as opium, heroin, cocaine, MDMA (Ecstasy), morphine, cannabis, amphetamines and lysergide (LSD)
  • Counterfeit currency
  • Firearms (including gas pistols, electric shock batons, stun guns and similar weapons), ammunition and explosives (including flares incorporating a barrel)
  • Radio transmitters (walkie-talkies, citizen band radios, cordless telephones etc.) not approved for use in the UK
  • Plants and plant produce including trees and shrubs, potatoes and certain other vegetables, fruit, bulbs and seeds
  • Meat and poultry; many other animal products
  • Flick knives, butterfly knives and certain other offensive weapons and some martial arts weapons
  • Animals, birds and fish, whether alive or dead (eg stuffed), parts and articles derived from protected species including furskins, ivory, reptile leather, stony corals and goods made from them

If in doubt please contact us before packing and we will be able to advise further.

Can Schallenberg arrange storage?

Yes. We have storage facilities available for all imports to the UK. Please contact us for details.

What happens on arrival at destination?

When your goods arrive at the destination port or airport, we will contact you to arrange customs clearance. This will involve you completing a C3 form. Once your cargo is cleared we can either arrange delivery or advise collection point.

  Units 2 - 16 Darrell Road, Felixstowe
Suffolk IP11 3UU, United Kingdom
Tel : + 44 1394 675339
Fax : +44 1394 675324
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